Rich DeNicola
Rich founded Customer Value Analysis, Inc. to develop and to apply a portfolio of econometric modeling and multivariate analysis techniques to the analysis and modeling of customer satisfaction and employee satisfaction survey data.
He works closely with the entire team of Customer Value Management associates (Rodger Gallagher and Owen Mayall in New Zealand; Ray Kordupleski, Bill Adams and West Vogel in the U.S., Marcelo Chanis in Latin America), using these techniques to create actionable customer value models and tools. These provide our clients with a quantitative, statistically sound understanding of relationships among customer satisfaction, employee satisfaction, and market performance. He has provided such models and tools to major companies and clients in telecommunications, banking, utility, electronics, entertainment, consumer appliance, paper, and wholesale industries.
Rich has extensive experience in applying econometric and multivariate methods to both continuous and discrete data, across a broad spectrum of disciplines that include laser and semiconductor research, theoretical finance, applied economics, forecasting, market research and survey research.
Rich has a Bachelor's Degree in Electrical Engineering, Masters Degrees in Electrical Engineering, Metallurgy and Materials Science, and Business Administration. He has successfully completed all course work and qualifying exams for the Ph.D. in Finance / Applied Economics at Rutgers University, where he has been an adjunct faculty member.
He has taught in the MBA program at Rutgers University, in the Electrical Engineering program at Lehigh University, and in the Electrical Engineering and Physics programs at Western Electric's (now Lucent Technologies) former Corporate Education Center in Princeton.
Rich lives in Mendham, New Jersey with his wife Ilona. His son attends Fairfield University in Connecticut. His two daughters, Donna and Barbara, are married and have careers as mothers, in nursing, and in running a landscaping business. He is an avid golfer and also has musical interests (plays guitar, keyboard, bass, and accordion).
Contact Details:
Ph + 1 (973) 543 6441
Fax +1 (973) 543 0805
Mendham
New Jersey 07945 United States of America
E-mail cva01@verizon.net |
