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Customer Value Management specialises in tailoring in-house seminars
and workshops for the specific needs of individual clients.
These range from brief introductory seminars through to specialised
sessions on topics such as Research Standards and Guidelines for
Customer Value Added or Econometrics for Customer Value Added.
Our general seminars and workshops are:
1. Enhancing Shareholder Value Through
Customer Value and Loyalty.
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Introductory Seminar
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Duration - One to four hours depending on the audience and
their needs
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2.
Business Management for Optimum Customer Loyalty and Market Share
Growth
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Introductory Workshop with laboratory lessons
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Duration - Two half days or one whole day
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3.
Small Business Management with Customer Value Added.
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Introductory Workshop with business planning sessions designed
to make use of information readily available to small businesses
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Duration - After business hours sessions or one whole day
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4.
Driving Change to Achieve Business Growth Through The Customer Value
Added Approach.
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Intermediate Workshop
designed for managers leading
or supporting business change with several laboratory
sessions.
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Duration - Two days
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