>> 1996 Issues
>> 1997 Issues
>> 1998 Issues
>> 1999 Issues
>> 2000 Issues
>> 2001 Issues
>> 2002 Issues
>> 2003 Issues
>> 2004 Issues
>> 2005 Issues
>> 2006 Issues

Click here if you would like to subscribe to the CVM Update Newsletter

A New Zealand Pub
Alexandra
And the Rhine Makes Its Way to the Sea
Answering the phone - Part 1
Atanassov
At The Hydro
Back at Revas
Begonias and Jazz
Believing The Advertising 
Club Croc
Communicating your Value Proposition
Competitive Value
Coast
Cost Has Atributes Too
Cost of Service
Culinary Mystique or Fawlty Towers
Customer Loyalty in Telecoms Conference
Customer Value and the Internet
Death of a Customer
Dining in Leeds
Economic Value and the Internet
8th Customer Satisfaction Congress, San Francisco
Engaging the Customer
Fausto Battelli
Fenny Compton
Ferry to Williamstown
Finding Out What Customers Value
Float the Boat
Follow Up at Telecom New Zealand
From one Cambridge to another
Fudge and Fun
Good is not Good Enough
GPK
Greatest Invention of the Century
In Balance Again
Is a Web survey right for you?
It Gets Talked About
Lifetime Value of a Customer
London Customer Value Conference
Lunch at Eastborne
Lunch at the Yacht Club
Make Reliability a Reality
Make Sure You Know What Your Customers Treasure
Management Fad or Business Benefit
Measure for Measure
Melbourne Reflections
Merge like a zip - Part 1
Merge like a zip - Part 2
Moonlight Bay
New tools for measurement
Not Everyone is the Same
Orcas
Organisational Performance Management
Outstanding Performance By Outstanding People
Pancakes for the General
Parallel Processes
Phones and other stuff
Real Life Internet
Reva's On the Waterfront
Saying 'Thanks' or 'Sorry'
60% say 'Excellent'
Shampoo and Chocolates
Sharing The Internet
Sharing The Internet (2)
Static Versus Dynamic
Summer Reflections
Supply Chain and Customer Measures
Telemangement World
The Alternative
The Anatomy of Buzz 
The Benefits of CVA (Part One)
The Benefits of CVA (Part Two)
The Benefits of CVA (Part Three)
The Benefits of CVA (Part Four)
The Benefits of CVA (Part Five)
The Benefits of CVA (Part Five Continued)
The Benefits of CVA (Part Six)
The Customer Value Escalator
The CVM Website
The Golden Thread
The Internal External Mismatch - Part 1 (Computers)
The Internal External Mismatch - Part 2 (Letters)
The Internet Drivers
The Link from a Company's People
The Pillars
The Red Lantern
The Right Customer Value Road
The Right Time for Customer Value
The Science and the Art
The Science and the Art (2)
The Value Levers?
The Value Map as a Set of Scales
The Value Map Revisited
There Must be Value in the Internet
"These Are Not Customer Satisfaction Surveys"
Under New Management
Valued Product or Commodity?
Virgin and Vigrin
"We are not competing with supermarkets"
"We Did Nothing Special"
We'll be dropping by on a different day
What Determines the Value of a Business?
What does the Internet cost?
When I Turn This Knob
Which Knob To Turn and Which Way?
Why should I have confidence in this information?
Working With Suppliers To Add Value
World Wide Web Surveys
Making Business Decisions